FAQs
Shipping
Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days, depending on your location and the shipping option selected at checkout.
Yes, we ship to most countries. Shipping times and fees vary by destination, and customers are responsible for any customs duties, taxes, or import regulations in their country.
Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can use this to follow your package’s progress in real time.
If your order is significantly delayed or appears lost, please contact our support team with your order number and tracking details. We’ll investigate with the carrier and help arrange a replacement or solution where appropriate.
Payments
We accept Bank transfer and crypto payment. Depending on your region, we may also offer PayPal, mobile wallets, or gift cards at checkout.
Yes. All payments are processed through encrypted, PCI-compliant processors, and we do not store your full details on our servers.
You are charged at the time of checkout, once your payment method is authorized. If there is any issue with processing your payment, you’ll be notified immediately to update your details.
Payments can be declined for several reasons, including incorrect card details, insufficient funds, bank security checks, or restrictions on international purchases. Please verify your information or contact your bank, then try again with the same or a different payment method.
Returns
We accept returns on unopened, unused products within 30 days of delivery. Items must be in their original packaging and in resellable condition to qualify for a refund.
To initiate a return, contact our customer support team with your order number and reason for return. We’ll provide instructions and, if applicable, a return authorization and shipping address.
For incorrect, damaged, or defective items, we typically cover return shipping or offer a replacement. For change-of-mind returns, customers are usually responsible for return shipping costs.
Once we receive and inspect your returned item, approved refunds are processed within 5–10 business days back to your original payment method. Processing times may vary by bank or card provider.